PingMyUsers

Infobip

Infobip, a CPaaS company registered in London with Croatian origins, sells SMS, a 2FA API for one-time codes, WhatsApp Business messaging and transactional email from one prepaid account. SMS and WhatsApp rates are published per country and email at one worldwide rate; the 2FA service has no published price. New accounts start with a 60-day trial.

Transactional emailSMSOTP & verificationWhatsApp Business API

Card checked · next scheduled re-check within 6 months · Report outdated information

Overall rating

73.3coverage 86 % · evidence strongVisit infobip.com

Strengths, weaknesses and fit

Strengths

  • Official MCP server
  • OAuth 2.0 (client credentials)
  • Restricted API keys with scoped permissions
  • Official SDKs in 5 languages

Weaknesses

  • No permanent free tier
  • Signed webhooks without replay protection

Not a fit if…

  • you need to run in production without paying
  • you need replay-safe webhook verification out of the box

Generated from threshold rules over the dated facts below, not written by hand. Rules with unverified inputs are skipped.

Transactional email: Infobip Email (Email API and SMTP API)

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CountryAvailabilityPayment scenarios
United StatesYesOfficial docsEmail pricingPricingPartialOfficial docsEmail
BrazilYesOfficial docsEmail pricingPricingPartialOfficial docsEmail
MexicoYesOfficial docsEmail pricingPricingPartialOfficial docsEmail

SMS: Infobip SMS (SMS API)

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SupportNativeOfficial docsSMS
OutboundYesOfficial docsSMS
InboundYesOfficial docsSMS communication options (one-way and two-way)Infobip OpenAPI Specification (all public endpoints and webhooks)
Two-way messagingYesOfficial docsSMS coverage and connectivitySMS communication options (one-way and two-way)
Delivery receiptsYesOfficial docsSMS message delivery (reports and scheduling)Infobip OpenAPI Specification (all public endpoints and webhooks)
Sender typesYesOfficial docsSMS coverage and connectivityUSA sender registration
Number provisioning via APIYesOfficial docsUSA sender registrationInfobip Documentation llms.txt
Sender registration supportYesOfficial docsUSA sender registration10DLC
Opt-out handlingYesOfficial docsSMS complianceSMS communication options (one-way and two-way)
MMS / RCSYesOfficial docsInfobip Documentation llms.txtUSA sender registration
SchedulingYesOfficial docsSMS message delivery (reports and scheduling)Using MCP servers
Segment and Unicode rules documentedYesOfficial docsSMS
Payment links in messagesPartialOfficial docsSMS coverage and connectivity
Native payment-provider integrationNoOfficial docsInfobip OpenAPI Specification (all public endpoints and webhooks)
CountryAvailabilitySender typesRestrictionsPayment scenarios
United StatesYesOfficial docsSMS coverage and connectivitySMS pricing10DLC long code (TCR brand and campaign registration), toll-free (TFN verification required), short code (CSCA lease)Official docsUSA sender registrationSMS coverage and connectivityCampaigns must be registered for a specific use case; registration typically takes 3 to 8 weeks. Unverified toll-free numbers have been blocked since 31 January 2024 (error 488). Prohibited: gambling, SHAFT content, phishing and scams; campaign drifting and snowshoeing are forbidden; age gating is mandatory for restricted content. T-Mobile passes through a $1,000 fee for 10DLC program evasion.Official docsSMS coverage and connectivityToll-freeYesOfficial docsSMS coverage and connectivity
BrazilYesOfficial docsSMS coverage and connectivitySMS pricingshort code (all traffic is delivered via short code by default), alphanumeric sender ID (local businesses only; registration required)Official docsSMS coverage and connectivityLocal sender registration needs a message example and a Brazil Letter of Authorization and takes 20+ days. Gambling only for licensed traffic (whitelisting required); political, religious and tobacco content not allowed.Official docsSMS coverage and connectivityYesOfficial docsSMS coverage and connectivity
MexicoYesOfficial docsSMS coverage and connectivitySMS pricingalphanumeric sender ID (registration required, local and international), short codeOfficial docsSMS coverage and connectivitySender registration is required for local and international senders (company, use case, opt-in and opt-out method, privacy policy and more) and takes 20+ days. Allowed send window 08:00–20:00 Mexico City time, every day. Prohibited: phishing, scams, explicit content, regulatory topics.Official docsSMS coverage and connectivityYesOfficial docsSMS coverage and connectivity

OTP & verification: Infobip 2FA API (2FA Service)

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SupportNativeOfficial docs2FA API
OutboundYesOfficial docs2FA API
Channels smsYesOfficial docs2FA APIInfobip OpenAPI Specification (all public endpoints and webhooks)
Channels whatsappPartialOfficial docs2FA APIWhatsApp OTP verification
Channels voiceYesOfficial docs2FA APIInfobip OpenAPI Specification (all public endpoints and webhooks)
Channels emailYesOfficial docs2FA APIInfobip OpenAPI Specification (all public endpoints and webhooks)
Managed codesYesOfficial docsUsing 2FA API
Fraud protectionYesOfficial docsInfobip Documentation llms.txtInfobip Signals (OTP fraud blocking)
Rate limitingYesOfficial docsUsing 2FA API
Silent network authYesOfficial docsInfobip Documentation llms.txtUsing MCP servers
Localized templatesYesOfficial docsUsing 2FA APIInfobip OpenAPI Specification (all public endpoints and webhooks)
CountryAvailability
United StatesYesOfficial docs2FA APISMS
BrazilYesOfficial docs2FA APISMS
MexicoYesOfficial docs2FA APISMS

WhatsApp Business API: WhatsApp Business Platform through Infobip (WhatsApp API)

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CountryAvailabilityPayment scenarios
United StatesYesOfficial docsWhatsApp Business Platform pricingYesOfficial docsWhatsApp over API
BrazilYesOfficial docsWhatsApp Business Platform pricingYesOfficial docsInfobip OpenAPI Specification (all public endpoints and webhooks)
MexicoYesOfficial docsWhatsApp Business Platform pricingYesOfficial docsWhatsApp over API

Infobip pricing

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Prices as printed on the vendor's pages, in the vendor's currency. Scenario totals are computed from the listed components; carrier and Meta pass-through fees are shown separately and are not in the totals.

Transactional email

Same prices in United States, Brazil and Mexico.

PlanPriceSource
Pay as you go (Email)
$0.0009 / email
Official docs
checked
  • 10,000 emails / month: $8.70 on Pay as you go (Email)
  • 100,000 emails / month: $87.00 on Pay as you go (Email)

SMS

PlanUnited StatesBrazilMexicoSource
Pay as you go
$0.0082 / sms segment
10DLC long code
10DLC campaign fee, Low Volume Mixed (lowest listed): $1.50
US carrier fees (10DLC) (not in totals)
$0.0290 / sms segment
SMS
$0.1693 / sms segment
SMS
Official docs
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  • 1,000 outbound SMS / month: United States $9.68 on Pay as you go (10DLC long code) · Brazil $29.01 on Pay as you go (SMS) · Mexico $169.29 on Pay as you go (SMS)

OTP & verification

Same prices in United States, Brazil and Mexico.

PlanPriceSource
2FA API (pay as you go)—Official docs
checked

WhatsApp Business API

PlanUnited StatesBrazilMexicoSource
Pay as you go (WhatsApp)
$0.0048 / whatsapp message
Meta per-template fee (United States) (not in totals)
$0.0099 / whatsapp message
Meta per-template fee (Brazil) (not in totals)
$0.0115 / whatsapp message
Meta per-template fee (Mexico) (not in totals)
Official docs
checked
  • 1,000 utility template messages / month: United States $4.76 on Pay as you go (WhatsApp) · Brazil $9.91 on Pay as you go (WhatsApp) · Mexico $11.50 on Pay as you go (WhatsApp)
  • 10,000 utility template messages / month: United States $47.60 on Pay as you go (WhatsApp) · Brazil $99.09 on Pay as you go (WhatsApp) · Mexico $115.04 on Pay as you go (WhatsApp)

Transactional email: free access

Free forever: NoneOfficial docsFree trial

Trial: See detailsOfficial docsFree trialCreate an account

60 days · no card required · Up to 100 messages per channel (varies by channel), only to the phone number and email addresses verified at sign-up, from a shared Infobip test sender. Unused free units stay available after the first top-up.

SMS: free access

Free forever: NoneOfficial docsFree trial

Trial: See detailsOfficial docsSMSFree trial

60 days · no card required · 100 free SMS to verified numbers from the test sender ServiceSMS (or a best-effort sender); a shared virtual long number for two-way tests. Self-sign-up coverage excludes Belarus, China, Cuba, Iran, Myanmar, New Zealand, North Korea, Syria, Yemen and a few other territories.

OTP & verification: free access

Free forever: NoneOfficial docsFree trial

Trial: —

WhatsApp Business API: free access

Free forever: NoneOfficial docsFree trial

Trial: See detailsOfficial docsSend your first WhatsApp messageFree trial

60 days · no card required · Shared Infobip-branded WhatsApp sender; messages only to verified numbers; live traffic needs your own registered sender.

Developer & AI readiness

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API keysYesOfficial docsAPI authenticationInfobip Documentation llms.txt
Bearer tokenYesOfficial docsAPI authentication
Basic authYesOfficial docsAPI authentication
OAuth 2.0YesOfficial docsAPI authenticationUsing MCP servers
OAuth grant typesclient_credentialsOfficial docsAPI authentication
Restricted (scoped) keysYesOfficial docsAPI authorization (scopes)
Key rotationYesOfficial docsAPI authenticationAPI authorization (scopes)
Official SDKsJava, C#/.NET, PHP, Go, PythonOfficial docsSDKsInfobip GitHub organization
OpenAPI specapi.infobip.com/platform/1/openapiOfficial docsInfobip OpenAPI Specification (all public endpoints and webhooks)Infobip Documentation llms.txt
llms.txtinfobip.com/docs/llms.txtOfficial docsInfobip Documentation llms.txt
AI-oriented docsinfobip.com/docs/mcpOfficial docsInfobip MCP serversInfobip Documentation llms.txt
Test modePartialOfficial docsFree trialSend your first WhatsApp message
Idempotency keysNoOfficial docsInfobip OpenAPI Specification (all public endpoints and webhooks)

MCP server

Official · remote

Webhook signatures

Signed

Official docs

Agent skills

None foundOfficial, other

Built-in AI features

AI inside the product, not an API for building your own.

  • AI content generationPartialOfficial docs
  • AI chatbotYesOfficial docs
  • Answers from your knowledge baseYesOfficial docs
  • AI APIYesOfficial docs
  • AI personalizationYesOfficial docs
  • AI analyticsYesOfficial docs
  • Ready-made AI agentYesOfficial docs

Sources: AI hub · AI Agents (AgentOS) · Infobip OpenAPI Specification (all public endpoints and webhooks) · Infobip Documentation llms.txt · checked

No-code and manual editing

Workflow builderYesOfficial docsInfobip Documentation llms.txtPaying account
Template editorYesOfficial docsEmailWhatsApp message types and templates
Chatbot builderYesOfficial docsInfobip Documentation llms.txtAI hub
Edit code and visual togetherPartialOfficial docsInfobip OpenAPI Specification (all public endpoints and webhooks)Infobip Documentation llms.txt

Works with AI app builders

Server code needed on every builder: YesOfficial docsUsing MCP serversWebhook subscriptions

PlatformNative integrationOfficial guideSecrets
Claude CodeYesOfficial docsInfobip Documentation llms.txtUsing MCP serversinfobip.com/docs/mcp/using-mcpOfficial docsUsing MCP serversINFOBIP_API_KEY environment variable in the MCP Authorization header, or OAuth 2.1 with no stored secretOfficial docsUsing MCP servers
CursorYesOfficial docsinfobip/infobip-mcp-cursor-pluginInfobip MCP serversgithub.com/infobip/infobip-mcp-cursor…Official docsinfobip/infobip-mcp-cursor-pluginOAuth 2.1 by default; otherwise INFOBIP_API_KEY environment variable referenced in mcp.jsonOfficial docsinfobip/infobip-mcp-cursor-plugin

Paying and getting support locally

How customers pay the provider itself — separate from payment scenarios for your buyers.

United States

Billing methodscredit or debit card (Visa, Mastercard, Maestro, Discover, Amex), PayPal, promo code, monthly invoice (postpaid terms)Official docsPaymentsService terms and conditions 2.0
Billing currenciesEUR, USDOfficial docsPaymentsSMS pricing
Local entity / tax invoiceNoOfficial docsService terms and conditions 2.0
Interface languagesenOfficial, otherPricing
Docs languagesenOfficial docsInfobip Documentation llms.txt
Local officeYesOfficial, otherInfobip offices

Brazil

Billing methodscredit or debit card (Visa, Mastercard, Maestro, Discover, Amex), PayPal, promo code, monthly invoice (postpaid terms)Official docsPaymentsService terms and conditions 2.0
Billing currenciesEUR, USDOfficial docsPaymentsSMS pricing
Local entity / tax invoiceNoOfficial docsService terms and conditions 2.0
Interface languagesen, ptOfficial, otherInfobip Portuguese site
Docs languagesenOfficial docsInfobip Documentation llms.txt
Local officeYesOfficial, otherInfobip officesPrivacy Notice

Mexico

Billing methodscredit or debit card (Visa, Mastercard, Maestro, Discover, Amex), PayPal, promo code, monthly invoice (postpaid terms)Official docsPaymentsService terms and conditions 2.0
Billing currenciesEUR, USDOfficial docsPaymentsSMS pricing
Local entity / tax invoiceNoOfficial docsService terms and conditions 2.0
Interface languagesen, esOfficial, otherInfobip Spanish site
Docs languagesenOfficial docsInfobip Documentation llms.txt
Local officeYesOfficial, otherInfobip officesPrivacy Notice

Compliance & data protection

checked

What the vendor documents publicly. This is not a legal assessment and not a certification.

Data processing agreementYesOfficial docsService terms and conditions 2.0
Subprocessor listYesOfficial docsSub-processors
Data residency optionsYesOfficial docsSub-processors
Residency regionsEU (default), EU region-locked data center (on request), Other Infobip data centers (40+) on customer instructionOfficial docsSub-processorsEmail
Transfer mechanismsEU Standard Contractual Clauses (2021), UK Addendum / IDTA, EU-U.S. Data Privacy Framework and UK Extension (for named US sub-processors), Infobip Group intercompany data processing agreementOfficial docsData Transfer Agreement (2021 EU SCCs and UK Addendum)Sub-processors
Security documentationISO 9001, ISO 22301, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type 2, CSA STAR Level 1, ENS (Spain) category basicOfficial, otherInfobip certificates
Local law page (BR)PartialOfficial docsPrivacy Notice
Local law page (MX)PartialOfficial docsPrivacy Notice

How the rating is built

Methodology 2026.09-pre · weights of unknown criteria are redistributed; coverage shows how much of the score rests on verified facts.
CriterionWeightResultBasis
Pricing & Free Tier (25)50.5 / 100coverage 49 %
Free access (transactional-email)3.1320 %no free-forever tier; trial or creditssrcsrc
Scenario price (transactional-email)2.5071 %10,000 emails / month: USD 8.70 vs peer median USD 15.00 (13 providers); 100,000 emails / month: USD 87.00 vs peer median USD 74.85 (13 providers)srcsrcsrc
Pricing transparency (transactional-email)0.63100 %public self servesrcsrcsrc
Free access (sms)1.5640 %no free-forever tier; trial or creditssrcsrc
Pricing transparency (sms)0.9450 %public partialsrcsrcsrc
Pricing transparency (otp)0.9450 %public partialsrcsrcsrc
Free access (whatsapp)1.5640 %no free-forever tier; trial or creditssrcsrc
Pricing transparency (whatsapp)0.94100 %public self servesrcsrc
Developer & AI Readiness (28)79.9 / 100coverage 98 %
MCP7.70100 %official (remote)srcsrcsrc
Agent skills2.100 %not availablesrcsrcsrc
Llms.txt0.70100 %publishedsrc
OpenAPI0.70100 %publishedsrcsrc
AI docs0.70100 %publishedsrcsrc
Native AI features1.40100 %5 of 6 native AI featuressrcsrcsrc
Scoped keys1.40100 %yessrc
OAuth4.48100 %yessrcsrcsrc
Webhook signing1.9670 %signedsrcsrcsrc
SDKs2.24100 %5 official SDK languagessrcsrc
Test mode2.2450 %partialsrcsrc
Idempotency1.680 %nosrc
Reputation & Reviews (25)56.7 / 100coverage 100 %
Review platforms25.0057 %global data: capterra 4.6/5 (14), g2 4.2/5 (60), trustpilot 1.6/5 (34)
Channel Coverage (10)100.0 / 100coverage 100 %
Channel groups10.00100 %8 channel groups (native = 1, partner = 0.5)srcsrcsrc
Category Functionality (8)92.2 / 100coverage 93 %
SMTP relay (transactional-email)0.24100 %yessrcsrc
Inbound parsing (transactional-email)0.20100 %yessrcsrc
Templates (transactional-email)0.20100 %yessrcsrc
Event webhooks (transactional-email)0.28100 %yessrcsrc
Suppression mgmt (transactional-email)0.20100 %yessrcsrc
Dedicated IP (transactional-email)0.16100 %yessrcsrc
Log retention (transactional-email)0.16100 %yessrcsrc
Scheduling (transactional-email)0.12100 %yessrcsrc
Attachments (transactional-email)0.08100 %yessrc
Two-way messaging (sms)0.20100 %yessrcsrc
Delivery receipts (sms)0.28100 %yessrcsrc
Sender types (sms)0.28100 %yessrcsrc
Number provisioning via API (sms)0.16100 %yessrcsrc
Sender registration support (sms)0.20100 %yessrcsrcsrc
Opt-out handling (sms)0.20100 %yessrcsrc
MMS / RCS (sms)0.12100 %yessrcsrc
Scheduling (sms)0.10100 %yessrcsrc
Segment and Unicode rules documented (sms)0.10100 %yessrc
Payment links in messages (sms)0.1650 %partialsrc
Native payment-provider integration (sms)0.200 %nosrc
Channels sms (otp)0.20100 %yessrcsrc
Channels whatsapp (otp)0.2050 %partialsrcsrc
Channels voice (otp)0.12100 %yessrcsrc
Channels email (otp)0.12100 %yessrcsrc
Managed codes (otp)0.28100 %yessrc
Fraud protection (otp)0.36100 %yessrcsrc
Rate limiting (otp)0.20100 %yessrc
Silent network auth (otp)0.16100 %yessrcsrc
Localized templates (otp)0.16100 %yessrcsrc
Official Meta partner (whatsapp)0.20100 %yessrcsrc
Embedded signup (whatsapp)0.16100 %yessrc
Template API (whatsapp)0.28100 %yessrcsrcsrc
Interactive messages (whatsapp)0.20100 %yessrcsrc
Media messages (whatsapp)0.10100 %yessrc
Flows (whatsapp)0.16100 %yessrcsrc
Inbound webhooks (whatsapp)0.20100 %yessrcsrc
Shared inbox (whatsapp)0.10100 %yessrcsrc
Payment links in messages (whatsapp)0.20100 %yessrcsrc
In-chat payments (whatsapp)0.2050 %partialsrc
Native payment-provider integration (whatsapp)0.2050 %partialsrc
Localization & Regional Support (2)100.0 / 100coverage 100 %
Languages2.00100 %3 of 3 target languages (en, pt, es)srcsrcsrc
Built-in AI Agent & Chatbot Deployment (2)100.0 / 100coverage 100 %
Ready-to-deploy AI agent2.00100 %yessrc

Weights and rules: rating methodology.

Sources

  1. USA and Canada operator fees (spreadsheet) — pricing, checked 23 September 2026
  2. Infobip company page — other, checked 23 September 2026
  3. Infobip offices — other, checked 23 September 2026
  4. Infobip certificates — other, checked 23 September 2026
  5. Pricing — pricing, checked 24 September 2026
  6. SMS pricing — pricing, checked 24 September 2026
  7. WhatsApp Business Platform pricing — pricing, checked 24 September 2026
  8. Email pricing — pricing, checked 24 September 2026
  9. WhatsApp OTP verification — other, checked 23 September 2026
  10. Infobip Signals (OTP fraud blocking) — other, checked 23 September 2026
  11. Infobip Authenticate — other, checked 23 September 2026
  12. Infobip Portuguese site — other, checked 23 September 2026
  13. Infobip Spanish site — other, checked 23 September 2026
  14. Infobip Documentation llms.txt — docs, checked 24 September 2026
  15. Create an account — docs, checked 23 September 2026
  16. Free trial — docs, checked 23 September 2026
  17. Paying account — docs, checked 23 September 2026
  18. Payments — docs, checked 23 September 2026
  19. API authentication — docs, checked 24 September 2026
  20. API authorization (scopes) — docs, checked 24 September 2026
  21. SDKs — docs, checked 23 September 2026
  22. Infobip OpenAPI Specification (all public endpoints and webhooks) — docs, checked 24 September 2026
  23. Infobip MCP servers — docs, checked 24 September 2026
  24. Using MCP servers — docs, checked 24 September 2026
  25. SMS MCP server OAuth authorization-server metadata — docs, checked 24 September 2026
  26. WhatsApp MCP server OAuth protected-resource metadata — docs, checked 24 September 2026
  27. infobip/mcp (Infobip Remote MCP Servers documentation) — repo, checked 24 September 2026
  28. infobip/infobip-mcp-cursor-plugin — repo, checked 23 September 2026
  29. Infobip GitHub organization — repo, checked 23 September 2026
  30. Claude connector directory (Infobip) — marketplace, checked 23 September 2026
  31. AI Agents (AgentOS) — docs, checked 23 September 2026
  32. AI hub — docs, checked 23 September 2026
  33. Webhook subscriptions — docs, checked 23 September 2026
  34. Subscription components (request signing and verification) — docs, checked 24 September 2026
  35. Manage authentication settings — docs, checked 24 September 2026
  36. SMS — docs, checked 23 September 2026
  37. SMS coverage and connectivity — docs, checked 23 September 2026
  38. SMS communication options (one-way and two-way) — docs, checked 23 September 2026
  39. SMS compliance — docs, checked 23 September 2026
  40. SMS message delivery (reports and scheduling) — docs, checked 23 September 2026
  41. USA sender registration — docs, checked 23 September 2026
  42. 10DLC — docs, checked 23 September 2026
  43. Toll-free — docs, checked 23 September 2026
  44. 2FA API — docs, checked 24 September 2026
  45. Using 2FA API — docs, checked 24 September 2026
  46. Email — docs, checked 23 September 2026
  47. Get started with Email (specifications) — docs, checked 23 September 2026
  48. Set up your domain (outbound and inbound) — docs, checked 23 September 2026
  49. Manage your IP and IP pool — docs, checked 23 September 2026
  50. Email over SMTP — docs, checked 23 September 2026
  51. Suppression management — docs, checked 23 September 2026
  52. Email storage and retrieval — docs, checked 23 September 2026
  53. WhatsApp — docs, checked 23 September 2026
  54. Send your first WhatsApp message — docs, checked 23 September 2026
  55. Register a WhatsApp sender — docs, checked 23 September 2026
  56. WhatsApp message types and templates — docs, checked 23 September 2026
  57. WhatsApp over API — docs, checked 23 September 2026
  58. Tech Provider Program — docs, checked 23 September 2026